Shipping Policy
Last updated: June 3, 2025
1. Order Processing Time
All ArthroMD+ orders are packed and dispatched within 1–2 business days, excluding weekends and Canadian public holidays. Orders received after 12:00 PM ET are processed on the next business day.
2. Estimated Delivery Times
After dispatch, standard delivery timelines are as follows:
- Canada Standard Shipping: 2–6 business days
- Canada Expedited Shipping: 1–3 business days
- Canada Priority Shipping: Next-day delivery in select urban areas (orders placed before noon)
Shipping fees are shown at checkout. Orders over CAD $75 qualify for free shipping within Canada.
For details on returns, see our Return & Refund Policy.
3. Order Tracking
Upon shipment, a tracking link and reference number will be emailed to you to follow your order's progress in real-time.
4. Address Accuracy
Customers are responsible for entering the correct shipping details. Delays or losses caused by incorrect addresses are not covered. Re-shipping fees may apply if an item is returned to sender.
5. Delivery Failures
Missed deliveries or undeliverable packages will be held or returned to us. We will notify you with options for redelivery, which may include an additional shipping fee.
6. Lost or Stolen Parcels
If your shipment is marked as delivered but not received, please contact the carrier first. ArthroMD+ is not liable for items lost or stolen after confirmation of delivery.
7. Packaging & Discretion
All ArthroMD+ orders ship in plain, unbranded packaging to ensure your privacy. Product information will not be visible externally.
8. International Availability
Currently, ArthroMD+ ships exclusively within Canada. For future updates on international delivery, sign up for our newsletter.
Need support with your shipment?
Reach out via our Contact page or email us at [email protected]
Address: 1480 Rue Berri, Montreal, QC H2L 4G4, Canada