Return & Refund Policy

Last updated: June 3, 2025

1. Return Period

Customers may request a return within 30 days of receiving their ArthroMD+ Canada order. Items must remain sealed, unused, and in original packaging. More details are available in our Terms of Service.

2. Non-Returnable Products

The following items are not eligible for returns:

• Opened or used creams or supplements
• Promotional or gift items
• Digital or downloadable content
• Clearance items or items marked as final sale
• Health-related goods once packaging is broken

3. How to Initiate a Return

To start a return, please contact our support team at [email protected] with your order number and reason for return. Attach photos if applicable. Instructions will follow upon review.

4. Refund Conditions

Approved returns will be refunded to the original payment method within 5–10 business days after inspection. Conditions include:

• Original shipping fees are non-refundable
• Return shipping is at the customer’s expense unless the item was defective

5. Defective or Damaged Items

Notify us within 7 days of receiving a damaged or faulty product. We will issue a replacement or full refund. See our Shipping Policy for delivery expectations.

6. Exchanges

We only replace products that are defective or damaged. If you need to exchange your ArthroMD+ joint support product, please reach out with your details.

7. Missing or Delayed Refunds

If your refund hasn’t appeared, please check with your financial institution first. If unresolved, contact us for assistance.

8. Get in Touch

Have questions about ArthroMD+ Canada’s return and refund process?

Email us at [email protected]

Mailing Address: 1480 Rue Berri, Montreal, QC H2L 4G4, Canada